Privacy Policy

Your privacy matters to us

1. Acceptance of Terms

By accessing or using SyntraFlow ("the Service"), you agree to be bound by these Terms of Service and Privacy Policy.

2. Description of Service

SyntraFlow is an ERP and office management platform providing:

Workspace management
Goals and task tracking
Measures and analytics
Root Cause Analysis (RCA)
Meeting management
Payroll and rota management
Attendance tracking
Calendar, Tasks, and Sheets synchronization with Google services

3. User Accounts

Account Creation: You must sign in using a valid Google account.
Account Responsibility: You are responsible for all activities under your account.
Account Termination: We may suspend or terminate accounts that violate these terms.

4. Google API Services

View and manage Google Calendar events
View and manage Google Tasks
View and manage Google Sheets data
Bidirectional synchronization between SyntraFlow and Google services

You may revoke access anytime via your Google account settings.

5. Information We Collect

We may collect and process the following data:

Employee details: Name, job title, employee ID, and contact information
Payroll information: Salary, deductions, tax data, and benefits
Attendance records: Working hours, leave, and shifts
Device and usage data: IP address, login details, and logs

6. How We Use Your Information

Managing schedules and tasks
Processing payroll and compliance
Monitoring attendance
Maintaining system security
Improving service functionality

7. Legal Basis for Processing

Contractual necessity: Service delivery and payroll processing
Legal obligations: Compliance with laws and regulations
Legitimate interests: Security and operational efficiency

8. Data Protection & Security

Secure servers and encryption
Access control and authentication
Regular audits and risk assessments

10. Data Retention

Payroll records: retained for at least 6 years
Attendance records: retained up to 3 years

Data is deleted or anonymised when no longer required.

11. Your Rights

Access your personal data
Request corrections
Request deletion where applicable
Restrict or object to processing

To exercise your rights, contact us at support@syntraflow.io

12. User Obligations

You agree NOT to:

Use the Service for illegal purposes
Bypass security measures
Upload malicious code
Disrupt system operations

13. Intellectual Property

SyntraFlow owns all software and branding
You retain ownership of your data
You grant us permission to process your data

14. Service Level

We aim for 99.9% uptime but do not guarantee uninterrupted service
Maintenance may occur with prior notice

15. Limitation of Liability

The Service is provided "AS IS." We are not liable for:

Data loss or corruption
Service interruptions
Indirect or consequential damages

16. Indemnification

You agree to indemnify SyntraFlow against claims arising from misuse of the Service.

17. Third-Party Services

SyntraFlow integrates with Google APIs. We are not responsible for third-party services or their policies.

18. Data Backup

You are responsible for maintaining backups of your important data.

19. Modifications to Service

We may update features, modify terms, or discontinue the service with prior notice.

20. Governing Law

These terms are governed by the laws of [Your Country/State].

21. Dispute Resolution

Contact: support@syntraflow.io
Resolution period: 30 days
If unresolved: arbitration in [Your City]

22. Changes to This Policy

We may update this document from time to time. Changes will be communicated via platform or email.

23. Contact Information

Email: legal@syntraflow.io
Support: support@syntraflow.io
Website: https://syntraflow.io

24. Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

25. Entire Agreement

This document constitutes the entire agreement between you and SyntraFlow.